Payment and extra charges
In short: you pay the service, not the contractor, and only once you have seen the scope and the price.
Payment goes through PANDA
You pay the service rather than the specialist directly. That lets us hold the money until the work is done and settle a dispute if one arises.
You see the scope and the price before paying. Until you agree, nothing is charged.
What is charged separately
Third-party costs — rent and deposit, a clinic appointment, duties, tickets, the price of goods — you pay directly. We tell you the figures in advance.
PANDA’s work and the specialist’s work always go through the service.
Additional charges
An extra charge arises only when the task changed: the meeting ran long, a stop was added, another visit was needed.
Any extra charge is agreed in the chat before work continues.
Refunds
If the service was not provided, or not as agreed, we refund you or compensate you under the service rules.
Disputes are settled by a concierge, not by automation.