Panda Protection
Your order is covered by Panda
Protection is not an insurance policy but a set of clear rules we follow when something goes wrong.
Payment and extras go through Panda.
Support on call if something goes wrong.
We will replace the contractor if that is needed.
We look into disputes: a refund or compensation under the service rules.
The whole order history and every confirmation in one place.
What protection does not do
We cannot guarantee decisions made by government bodies, institutions, schools or banks — those are not ours to make. We answer for what is ours: choosing the contractor, preparing things correctly, keeping to what was agreed, and dealing with a dispute honestly.