Service rules
How replacements, extra charges, refunds and disputes work.
Replacing the specialist
If the specialist wasn’t right, tell the concierge — we’ll replace them at no extra charge. If a replacement can’t be found in time, we refund you.
Additional charges
An extra charge is possible only after you agree it in the chat. Work does not continue until you have confirmed the new figure.
Refunds and compensation
If the service was not provided, or not as agreed, we refund you in full or in part, depending on how much was done.
A concierge settles a dispute on the facts: the correspondence, the photo reports and the confirmations on the order.