Shanghai · Beijing · Guangzhou · Shenzhen · Chengdu · other cities
We'll go with you where everything is in Chinese
The bank, the police, the immigration desk, a school, the insurer, the post office — the concierge goes with you, explains the procedure and interprets.
- From ¥900
- Reply in ~7 minutes
- Tomorrow is possible
- Any institution
What you get
You reach the right desk first time, with the right papers.
The conversation with the official is interpreted in full, not summarised.
After the visit you understand what you were told and what to do next.
What is included and what is not
Included
- Confirming the procedure and the document list before the visit
- Meeting you at the entrance and staying with you inside
- Interpreting the conversation with the official
- A short summary and next steps in the chat
Not included
- Government duties and fees
- Preparing the full document set (a separate service)
- Legal representation
- A guarantee of an institution's decision
Anything not included is discussed in the chat before you order — no surprises on the invoice.
How it works
- 1
You tell us where you need to go and why.
now - 2
We confirm the procedure, the opening hours and what to bring.
within an hour - 3
We meet at the entrance and go together.
on the day of the visit - 4
A summary of the conversation and next steps in the chat.
after the visit
Price
One visit, up to 2 hours
from ¥900
Bank, service desk, insurer
Half a day
from ¥1 500
Two or three institutions back to back
A difficult institution
from ¥2 200
Immigration and employment matters
What the price depends on
- Visit length
- The type of institution and how complex the matter is
- Number of addresses in a day
- District
- Urgency
Panda confirms the final price before work starts. Extras only after you agree to them in the chat.
Who does it
Darya
Shanghai · RU / CN
Banks, registration, insurance, schools
- Experience
- 7 years
- Orders
- 203
- Trust
- 96
- Reply
- fast
Gao fen
Shenzhen · CN / EN
Immigration and employment procedures
- Experience
- 8 years
- Orders
- 137
- Trust
- 94
- Reply
- fast
How we vet contractors
- Documents and proof of identity
- Knowing the institutions' current requirements
- A trial order with a concierge
- Trust Score, recalculated monthly
A case study and reviews
Egor
Shanghai · a blocked bank card
The task
The bank blocked the card and explaining by phone wasn't working.
What Panda did
We checked which branch to go to and what to bring, went along and interpreted the conversation with the security manager.
The outcome
The card was unblocked the same day and the limits raised.
- Turnaround
- the same day
- Cost
- ¥900
- Contractor
- Darya
Kseniya
Beijing
Task: an insurance claim
“They interpreted the whole conversation and wrote down which papers were needed. No second trip.”
Timur
Guangzhou
Task: three institutions in one day
“In half a day we cleared what I'd been putting off for a month.”
Questions and objections
Here we come with you and interpret one specific visit. Under “Documents” we also assemble the set, fill in the forms and run the whole procedure. If your papers are already in order, take the accompaniment.
Panda's work is paid through the service. Duties and fees you pay the institution directly.
The first two hours are in the rate. Beyond that we charge by the hour and agree it in the chat — nobody stays on without your “yes”.
We have regular companions in Shanghai, Beijing, Guangzhou, Shenzhen and Chengdu. Elsewhere we find someone for the task — just ask.
Your order is covered by Panda
- Payment and extras go through Panda
- We will replace the contractor if needed
- Support on call on the day of the order
- A refund or compensation under the service rules
Often taken together
Tell us what you need and Panda will put the order together
Asking is free; we answer from 08:00 to 24:00 Beijing time.