Urgent help when everything has gone off plan
One contact instead of working out who to call in a foreign country. A concierge takes the situation on and stays with it until it's closed.
The price depends on the situation; we name it before we start.
What people come with
Lost documents
Replacements, certificates, and dealing with the consulate and local authorities.
A medical situation
The clinic, interpreting the appointment, contact with the doctor and the insurer, someone alongside.
Dealings with authorities
An interpreter, a specialist lawyer brought in, and communication on your behalf.
An urgent flight and logistics
Tickets, transfers, a hotel and moving your things at short notice.
A language dead end
When you need to make yourself understood right now, by phone or in person.
A situation that's not on the list?
Write one line about what's going on. We'll work it out together.
How a request works
You write or call, and a concierge answers and takes the situation on.
~4 minWe work out what to do now and name the price for the work.
straight awayWe bring in whoever is needed: a doctor, a lawyer, an interpreter, a driver.
within an hourWe stay on call until the situation is closed, and record it all in the order.
until the end
Honest limits
- We are not a substitute for the emergency services: if life is at risk, call 120 or 110 first.
- We give no legal guarantees and promise no decision that rests with the authorities.
- We don't take on anything that breaks the law.
- We name the price before work starts; extras only after you agree to them.
A concierge on duty on the line
on shift now · Shanghai
If it's urgent, keep it short
One line is enough: where you are and what happened. We'll ask the rest in the chat.